We want you to be happy each and every time you shop with us! While we cannot refund for wrong choice or change of mind, we will happily exchange within 7 days of receipt for a product of equal value.
All items must be returned in their original condition, unworn, unwashed with tags and packaging intact and accompanied by proof of purchase. We reserve the right to refuse if not returned in original condition.
Please note it will be the purchaser’s obligation to cover all additional postage costs so you will need to include the post satchel bag in your package.
Please complete the Contact Us form with your name, contact details, invoice number and details of your preferred replacement choice prior to get an exchange authority and to ensure you receive your preferred exchange choice. Returning items without any notice in the suggested ways will not be accepted.
We do strongly recommend that you use postage with a traceable method as we cannot be held responsible for damaged or lost return packages.
Please note any clearance item/s are not exchangeable or refundable.
We take special care to ensure the high quality of our products so goods are inspected before packaging to ensure they are in excellent condition. Products are also packaged carefully to ensure a minimal chance of damage during transit. However, we know that occasionally faults will be overseen. We will gladly offer an exchange or a refund on a faulty item.
All returns or exchanges in this case are subject to us receiving the item back within 7 days of you receiving the item.
Any faults found to have been caused through neglect or intentional misuse, will instantly void this guarantee.
Please complete the Contact Us form prior to returning your purchase to get return authority. Returning items without any notice in the suggested ways will not be accepted.
All measurements stated are approximate measurements and every effort is made to ensure accuracy. There may be a 1-2cm difference in our given measurements due to each item being handmade and in such cases the variance may not be considered as a defect or fault.